Our Process and Guarantee

As we developed this product, we dealt with challenges to producing a consistent, durable, high quality product.

1) The first challenge is, of course, to keep the stone and the base stuck together over the long haul. Inherently, metal expands and contracts with temperature changes far more than stone, and this action can eventually work the glue off! A recent quantum leap in marine grade adhesive technology makes for a powerful stone to metal bond that is very strong over time. Of course, the engineering details are a trade secret. We have performed repeated 'torture tests' on the finished products, including freeze-thaw experiments (30 repetitions) and putting them in our son's tree fort and they just stay stuck!

Of course nothing is completely infallible, and they may not withstand a toddler with a hammer,or a drop from a height onto concrete, but the average pulls, bumps and shoves of everyday life will be tolerated with grace for many years to come. They do not like to fly and about one-in-a-hundred stones will part ways with its stem due to air bubble pressure differentials between the adhesive and the plane's cargo hold. For larger orders we put in an extra knob, free of charge, just in case.

We are so confident that your knobs will stand the test of time that we guarantee them forever. If one of your rocknobs should come apart in that time, we will either fix it or replace it free of charge (whichever makes the most sense).The shipping costs both ways are, of course, yours.

2) The second main challenge to manufacturing Rocknobs is to supply consistently well matched sets. This is a place where geological training is really valuable! We read geological maps to find the rock types most suited to Rocknob applications. We know which streams drain these rock formations and the distance a "fresh off the mountain" rock must travel in what grade of stream to be rounded enough to be the perfect Natural Rocknob. We understand the energy flow conditions during flood and slack times that are needed to create deposits of the right sizes of stones for all applications without being muddy (a condition that does not make for a good bond, even when cleaned). And, we know the best time of year to gather the stones so they are not algae-coated (another condition that does not make for a good bond even after rigorous cleaning). In short, we know where to go, respectfully and non-intrusively, to hand gather stones for consistently well matched sets.

3) The third main challenge has to do with the coatings. Have you ever picked beautful rocks from a river only to get them home to wonder why you picked them up in the first place? The just look better wet. We use a satin finish coat to seal our stones to bring out that rich underwater colour and make them easy to clean. If you have chemical sensitivities to commercial products at all, a second option is to use our own combination of natural bee's wax and edible oils to bring out the intensity of each stone's natural colouring and patterns. They look about hallf as intense as the sealed ones do and have a matte stony-feeling finish. If your Natural Rocknobs have been coated with this unique finish, they will require on-going re-oiling with a mineral oil several times a year to maintain that 'underwater' look. So your choice - sealed (recommended) or oiled! Note that your rocknobs can be custom ordered without coatings of any kind, if you choose, as well, however they will have the chalky dry rock look.

We have spent years researching, testing, engineering, and perfecting the gathering and manufacturing process to bring you an environmentally sound, consistently durable, well-appointed and high-end product to bring more natural beauty and energy into your surroundings.

WE GUARANTEE IT!

To re-iterate, we are so confident that your Natural Rocknobs will stand the test of time that we guarantee them forever.

Exchanges

You have carefully ordered the Natural Rocknobs you believe will be perfect for your requirements and they have arrived at your home - but what if you find that they are not quite right, for whatever reason? You may send them back and request the manufacture of another set that more reflects your intention for a 10% restocking fee. The shipping costs both ways are, of course, yours.

Returns

If for any reason, within 14 days of receipt of your order, you decide against using your Natural Rocknobs, just ship them back and we will refund your money less a 10% restocking fee. The shipping costs both ways are, of course, yours.

Shipping

If you purchase your Natural Rocknobs from us directly rather than through a dealer, then you will be charged for shipping the product to your door. We usually use UPS 5 day shipping to get your Natural Rocknobs to you, and will apply a reasonable shipping and handling charge to your order. If you are in a reall hurry, you can have your set UPS overnighted if you wish and the shipping charge will reflect this choice

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